Store assistant

The only support assistant that builds itself from your store

For the one-person Shopify shop still answering every chat and email between packing orders, sourcing stock and running the ads.

E_help
Where is my order? It has been a week.
Can I get your order number and the email you used?

Built from your own pages. Not a script someone wrote for a different store.

Give it your store address and one Shopify access key. E_help reads your site — your policies, your shipping page, your returns page — and sets itself up. Ask it where an order stands and it looks up the real status by order number and email.

How it works

Three steps. No one has to teach it anything.

Connect your store

Enter your store address and paste one Shopify access key.

Store addressyour-store.myshopify.com
Access key••••••••••

It reads your pages

E_help studies your site — policies, shipping and returns — on its own.

  • Shipping & returns
  • Privacy policy
  • Product pages
  • FAQ

It answers your shoppers

Including a real order's status, looked up by order number and email.

Where is my order?
Order #10482 shipped Tuesday.
Sample conversation

A shopper asks. It checks the real order. It answers.

This exchange is a sample, written to show what E_help does with an order number, an email address, and your shipping and returns page.

E_help
Where is my order? It has been a week.
Can I get your order number and the email you used?
#10482, jess@shoppermail.com
Order #10482 shipped Tuesday and is on its way — tracking shows Thursday delivery.
Source: order lookup
Can I change the delivery address?
Once an order has shipped the address cannot be changed. You can request a redelivery with the courier.
Source: Shipping & returns page

One flat price, billed monthly

Through hosted Stripe checkout.

Starter

$29/month

200 chats a month

Growth

$79/month

1,000 chats a month

Your shoppers get real answers. You get your evenings back.

See how it works